Refund Policy

We want you to be happy with your experience and products. This policy explains returns and refunds for purchases from thebritishstore.ca delivered in Canada and the United States.

Food products

We generally do not accept change-of-mind returns of food products. For defective, damaged, expired or incorrect food products, please see the section below on product problems.

Non-food products: change-of-mind returns

You may request a return of a non-food product within 10 days of delivery. Products must be unused, in good condition, and accompanied by proof of purchase. Prior return authorization is required. The 10-day period is the deadline for requesting a return.

You are responsible for return shipping costs for change-of-mind returns. We do not provide free or prepaid return labels for these returns. Original outbound shipping charges are non-refundable for change-of-mind returns.

We do not offer exchanges for change-of-mind purchases. If you would like a different product, please place a new order.

Product problems: defective, damaged, expired or incorrect items

If you receive a defective, damaged or incorrectly supplied product, or a food product that was expired when supplied, please contact us as soon as you discover the issue. Provide your order details, proof of purchase and a description of the problem. After verification, we will provide an appropriate refund or replacement.

We may resolve product problems using photographs and order information without requiring the affected item to be returned.

If we require a return because of a verified store error or product defect, we will cover reasonable return costs. The 10-day change-of-mind return request window does not limit your mandatory legal rights relating to defective, damaged, expired or incorrectly supplied products.

How to contact us and return an item

Email: service@thebritishstore.ca
Telephone: (+1) 604 593 2122

Authorized online returns may be mailed or brought to our Surrey retail location. Please contact us for authorization before sending or bringing an item back, and follow the instructions we provide. The same product eligibility and condition requirements apply to in-store returns, including the restriction on change-of-mind food returns.

Address for authorized returns:

Returns Department
The British Store
13369 72 Ave
Surrey, BC V3W 2N5
Canada

Refund processing

Once an eligible returned product has been received and inspected, we will initiate the refund within 4 business days. Refunds will be issued to the original payment method where applicable. This is our refund processing commitment, not a guarantee that funds will appear in your account within 4 business days. Actual crediting time depends on your bank or payment provider.

Where applicable law requires an earlier refund or a different processing procedure, we will comply with those requirements.

Returns from Canada and the United States

The same product return eligibility rules apply to customers in Canada and the United States. Return shipping costs and arrangements may vary depending on your location. Please contact us for instructions before arranging an international return.

Your consumer rights

Nothing in this policy excludes or limits any rights or remedies you have under applicable Canadian or United States consumer protection law. Where the law provides additional rights, including cancellation rights, refunds, reimbursement of shipping charges or different time limits, those rights apply. Our authorization and verification procedures do not restrict mandatory statutory remedies.

Store Info

13369 72nd Ave Surrey British Columbia, V3W 2N5 Canada

(+1) 604 593 2122